FUNCTIONAL SERIES

Key Account Capabilities

TRADE SPEND EXCELLENCE Course

A highly practical course for account managers.  This course is written and taught by someone who has both a Finance background and a Sales background.

WHAT YOU WILL LEARN

How to evaluate a promotion

Learn analytical techniques to determine incremental revenue and profit associated with promotions and how to calculate ROI.

Ways to view & impact trade spend

The importance of understanding differences between unconditional and conditional spending and how to impact each.

How to use both retailer & vendor P&Ls for mutual benefit in customer negotiations

Both vendor and customer P&Ls will be covered and how to use this knowledge for improved mutual outcomes.

How to craft customer agreements to drive accountability and performance

Important inclusions in customer agreements to increase accountability and commitment behind performance.

Some Key Concepts Covered

Agreement Best Practice

Essential elements to include in customer agreements/contracts and methods to increase accountability and performance.

Promotional Event ROI

Learn a formal methodology to evaluate promotional spending, and how to effectively present opportunities for incremental funding.

The Devil Is In The “Type”

Learn that there are two “types” of trade spending.  Learn why growth in unconditional “type” leaves you handcuffed, and explore options to deal with this growing issue.

Retailer and Vendor P&Ls

Looking at a promotion from both a retailer and vendor perspective and how this can be used to negotiate a beneficial outcome for both parties.

Why This Focus Area...

“During my 25 year career in CPG with many large branded companies, I’ve been amazed at the lack of formal training on this topic.  In addition, when courses on Finance are taught to key account managers, the instructors most often have not actually done the job of managing trade spending decisions while managing a customer relationship.  I started my career in Finance upon MBA graduation and then moved into sales later in my career.  Therefore, I bring a unique perspective to this course not only including the rigor from a finance perspective but also the practical application from a sales manager perspective.  Throughout all of my roles in sales, I have always delivered results in the area of trade spend while meeting or exceeding top line targets.  This is a topic that I have a lot of passion for and look forward to sharing my learning and approaches with your teams.

I created the TRADE SPEND EXCELLENCE course for a several reasons.  Next to cost-of-goods, trade spend is the second largest cost line on the P&L for most CPG companies, and the management of such has been entrusted to a majority of account managers who have not had any formal training on this topic.  The majority of trade promotions are simply repeated year after year versus being decided upon based on their financial merit, largely due to the fact that account managers have not been trained on how to conduct this analysis combined with the absence of tools to support this work.  I’ve also seen too many poorly written trade contracts and agreements that expose CPG manufacturers financially.  This often leads to invalid deductions and audits that divert resources unnecessarily and away from selling activities.  It is for these reasons why I am pleased to offer this course, and I am confident that you will see results from this training right away.

Joanne Hillion, Founder HighImpact Leadership Development

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