“Managing others is a large responsibility, and is a skill that is developed over time and with experience. Associates often get promoted into line management roles based on results achieved while in individual contributor roles.  While this is a natural progression, the roles of manager and individual contributor are very different and require a new mindset and specific skills in order to be effective.  If these are not formally taught, then new line managers often struggle to transition effectively.  This has not only an impact on those they manage, but also on the self confidence of the new manager.  This course aims to introduce key skills required to get the best out of one’s team and set managers up for success“